Customer service simulations: the frontline in reputation managementCustomer service simulations let your customer service teams experience an issue unfolding over social media, and rehearse how to handle public enquiries, issues, or problems on social channels. Customer service is an integral part of social media management: you might have a dedicated social media customer service team who talk to customers on branded social media pages, answering everyday queries, and responding to complaints and issues. They are at the forefront of managing your brand’s reputation with your customers.Social media has changed customer expectations from brands. Best practice now dictates that a brand has around 15 minutes to respond to a breaking issue on Twitter, and 30 minutes on Facebook. Your customers expect to talk to you on any channel they choose, and receive the same high level of service.
‘2100’ is already here. We have not traveled in time. We are talking about. In the last weeks we have been dedicated to presenting it at international level and today we want to show you how the fourth Gamelearn production works.‘2100’ comes with significant innovations, but maintaining the fundamental pillars of our game-based learning methodology: quality content, simulation and gamification.This is the way ‘2100’ works: 100% customizable content and situations‘2100’ presents up to 27 ‘real’ situations so your employees can practice their customer service skills.
![Service Service](/uploads/1/2/5/6/125627290/156832421.jpg)
And here is the great innovation: companies can customize both the content and simulated situations to adapt them to their corporate messages.In this way, we respond to one of the great requests by HR and Training and Development departments.The contents available in ‘2100’ maintain our philosophy: quality content with an eminently practical approach. They are the result of a whole year of work and Gamelearn’s 15 years of experience in corporate training.
As with any other test, whether a periodical exam, a physical exam, a licensure exam or the bar exam, the only logical way to pass a call simulation test is to prepare for the test. The test is basically a simulated call where applicants will answer the call from the company’s representative.